M A D Project Moto strictly tests all its products to ensure that they meet our specifications. Therefore, if a problem arises on a M A D Project Moto product in ARMALITH 2.0® and this problem is due to manufacturing defects in the material or garment, we will, in our entire discretion, repair or replace the product in accordance with these terms and conditions of warranty. Repair is limited to replacement of defective parts. The warranty includes the parts and labor of M A D Project Moto Customer Service or its authorized distributors.
The warranty is linked to the person registered on madprojectmoto.com and corresponding to the serial number. The warranty is valid for a period of 10 years from the date of manufacture indicated directly on the product.
The application of the warranty does not give right to any form of compensation or damages for any reason whatsoever. Under no circumstances can the M A D Project Moto warranty authorize you to request a refund of the price paid in the event of a defective or damaged product.
M A D Project Moto constantly adapts its products to the needs of the users and to the technical evolution and can modify and delete the models present in its catalog without notice. Articles that are no longer in the catalog will be repaired according to the closest or most technically relevant product.
Any dispute concerning the interpretation or the execution of the present conditions of warranty will be, if not amicably resolved between the parties, submitted to the exclusive competence of the courts of Ontario, and the application of the Canadian law.
TERMS AND CONDITIONS OF THE M A D PROJECT MOTO WARRANTY
The M A D Project Moto warranty applies unless otherwise specified to all ARMALITH 2.0® products registered and used under normal conditions. The duration of the M A D Project Moto warranty is 10 years and applies from the date of manufacture of the product (indicated inside the garment). The M A D Project Moto warranty covers any defective item in terms of materials or manufacturing (buttons, rivets or seams).
The M A D Project Moto warranty does not apply to the following damages:
- Products that have been subjected to a mechanical shock: fall on a motorcycle, fall in skateboard, snags .
- Heat shocked products: iron, fireplace, fire camping, burning with the tailpipe.
- Defective products resulting from improper use of the product or our requirements, negligence or poor maintenance on the part of the user.
- Damage resulting from abuse (such as tears, burns, cuts and holes in the fabric) and aesthetic damage (for example, stained or scuffed fabrics)
- Products resulting from modifications or repairs made outside the After Sales Service M A D Project Moto, or that of its authorized distributors.
- Damage originating from external causes of the product: theft, fall, lightning, flood, fire, product damaged during transport, product sent back without its original packaging.
HOW DOES IT WORK ?
To launch into the warranty procedure, the defective product must be registered beforehand and exclusively on madprojectmoto.com. You must complete a form indicating your contact information and the serial number of the jeans, detail the damage and attach the invoice, a photo of the serial number and a photo of the defective product.
Once this first step is done, the M A D Project Moto team will indicate to you whether or not the defect or damage of your product is covered by the warranty.
If this is the case, you will have to send us your product at your expense to have it repaired or replaced (if necessary). The mailing address will then be indicated to you during your exchanges by e-mail with the M A D Project Moto team.
Repair times are variable and will be indicated at the start of the warranty procedure. In the case of a replacement of the jeans, you will receive the new jeans within 7 days of receipt of the defective jeans subject to availability in our stock.
Once repaired, the jeans will be returned to you without shipping costs to your address. We do not support customs fees or other taxes.
WE ALSO REPAIR
In the case where the product can not benefit from the warranty because the damage is not covered or can no longer be covered by the warranty (expiration of the warranty) and if the repair is possible, this can be done by our repair service after acceptance by the user of a repair quote.